Last updated: January 01, 2022
Jesede (Pty) Ltd (“Jesede”) is a leading web development, hosting, and domain registration company, headquartered in South Africa. We value our customer’s privacy and take reasonable care in protecting the personal information of customers and website visitors (collectively, our “Users”).
The entities covered in this policy is applicable to our website: https://www.jesede.com
We collect different types of information depending on whether you are a Website Visitor, a Web Hosting Customer, or a Domain Registration Customer.
Jesede collects potentially identifiable and non-personally identifiable information to better understand how visitors use the Jesede website.
Non-personally identifiable information may include but is not limited to:
Potentially personally identifiable information includes, but is not limited to:
To provide web hosting services, we collect the following information from you when you’re signing up as a customer:
As a registered customer, you will have access to our ticketing system and support lines (email and WhatsApp). We collect the following information when you lodge a support query:
To offer our domain name registration services, we are required to collect and submit the following information to our domain registrars:
Our collection of Personal Information is necessary to comply with contractual obligations we have with the Internet Corporation for Assigned Names and Numbers ("ICANN") and with certain TLD registries ("Registries") so that you can validly register your domain name.
Note: some Registries may require us to collect other Personal Information to register a domain name, for example, information such as professional affiliations, occupations, or other qualifiers ("Additional Personal Information").
We store this collected data securely in several places within our infrastructure, including secure backend databases, secure system log files, and analytics systems.
Jesede discloses certain potentially personally-identifying and personal-identifying information only to employees, contractors and affiliated organisations that (“Operational Team”):
It’s important to note the following:
At Jesede, we take a customer-centric approach to our business where we focus on providing the best services to you in the most efficient, affordable, and satisfying manner. To accomplish this, we use the information we collect about you for the following purposes:
It’s important to note the following:
Jesede may share personal data with third parties to provide a better service.
You may unsubscribe from receiving promotional or marketing emails from Jesede at any time by using the "unsubscribe" link in the email received, or by emailing us at email@example.com. As outlined in the Section, Cookies and other Tracking Technologies, you can also control your cookie settings.
With respect to your account information, you may update, correct, or delete information that you provided to us by logging into your Jesede account (https://jesede.com/clients/) or contacting us at firstname.lastname@example.org.
If Jesede, or substantially all of its assets, were acquired, or in the unlikely event that Jesede goes out of business or enters bankruptcy, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Jesede may continue to use your personal information as set forth in this policy.
Individuals located in the EEA may have additional statutory rights available to them with respect to their personal information, including the right to access your personal information, have it erased, have it corrected, or object to or restrict processing. If you would like to make such a request, please email email@example.com and we will respond within thirty (30) days. Jesede will need to verify that the individual is inquiring about his/her own information before we can assist with the request.
Our website and/or Services are not directed at children and our services are designed for businesses. We do not knowingly collect information from or about children under 13 years of age. The use of our services and products are strictly forbidden to children under the age of 13.
Jesede or other users may post links to third-party websites, which may include information that we have no control over. When accessing a third-party site through our Platform, you acknowledge that you are aware that these third-party websites are not screened for privacy or security issues by Jesede, and you release Jesede from any liability for the conduct of these third-party websites.
We make reasonable attempts to protect your information by using physical and electronic safeguards. However, we can make no guarantees as to the security or privacy of your information. For this reason, we recommend that you use anti-virus software, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats.
If you are a non-South African member or non-U.S. member, you acknowledge and agree that Jesede may collect and use your Information and disclose it to other entities outside your resident jurisdiction. In addition, such information may be stored on servers located outside your resident jurisdiction. U.S. and South African law may not provide the degree of protection for information that is available in other countries.
If you decide to provide us with your contact information, you agree that we may send you communications via text and emails. However, you may unsubscribe from certain communications by notifying Jesede that you no longer wish to receive these communications, we will attempt to promptly remove you from our once we have received that request. We currently do not offer functionality for you to opt-out through "do not track" listings. If you wish to opt-out of certain communications or information collection, please contact us at firstname.lastname@example.org.
Last updated: January 01, 2022
This Acceptable Use Policy ("AUP") governs your use of the Services and is incorporated by reference into Jesede (Pty) Ltd.’s (“Jesede”) Terms of Service. Unless otherwise stated, defined terms in this AUP have the meanings provided in the Terms of Service. Jesede may modify this AUP at any time without notice.
The Services provided by Jesede may only be used for lawful purposes. You agree to comply with all applicable laws, rules, and regulations in connection with your use of the Services.
Jesede reserves the right to refuse service to anyone. Any material that, in our judgment, violates this AUP in any manner, may be removed from our servers (or otherwise disabled), with or without notice. Failure to respond to an email from our abuse department within the specified time period in our email to you may result in the suspension or termination of the Services.
You are responsible for the activities of your agents, representatives, and end-users ("Users") and they will abide by this AUP. The Services shall be used solely for legitimate business and commercial purposes, and you shall not use the Services for activities which, in Jesede's sole discretion, may be illegal, offensive, abusive, or in a manner that interferes with or adversely affects the Services or use of the Services (including deliberate attempts to overload a system and broadcast attacks) or that would expose Jesede to criminal or civil liability.
Use of the Services to infringe upon another party’s intellectual property rights is prohibited. This includes, but is not limited to, the unauthorized copying or distribution of movies, music, books, photographs, software, or any other copyrighted work.
Selling or offering to sell any counterfeit merchandise will result in the immediate termination of your account. Any account found to be infringing on the intellectual property rights of others will be expeditiously removed or access to the material will be disabled. Any account found to be in repeated violation of this prohibition will be suspended or terminated.
If you believe that your intellectual property rights are being infringed upon, please email email@example.com. For copyright infringement claims, Jesede follows the Digital Millennium Copyright Act ("DMCA") notice and takedown procedures.
You may not use a shared hosting account as a backup/storage device with the exception of one cPanel backup of the same account. Please do not take backups of your backups.
Jesede has a zero-tolerance policy in effect for adult content. We do not allow any content considered "adult material" on our servers. This includes any type of media that may contain nudity, partial nudity, or anything else of adult nature determined in Jesede’s sole discretion. Violators of this policy will be immediately terminated without a refund.
Additional prohibited content includes, without limitation:
In addition, you and your Users must comply with all applicable laws, rules, and regulations related to your use of the Services, specifically including data protection and privacy laws, as well as laws relating to unsolicited commercial electronic messages.
Content that is potentially harmful to minors, as determined in Jesede’s sole discretion, is strictly forbidden, including but not limited to, child pornography or content perceived to be child pornography. Any website found to host child pornography or linking to child pornography will be suspended immediately without notice.
We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our Terms of Service or this AUP in any manner may be removed from our servers (or otherwise disabled), with or without notice.
You may not:
The use of more than two hundred and fifty thousand (250,000) inodes on any shared or reseller account may result in a warning, and if no action is taken to reduce the excessive use of inodes, your account may be suspended. If an account exceeds one hundred thousand (100,000) inodes it will be automatically removed from our backup system to avoid over-usage, however, databases will still be backed up as a courtesy at our sole discretion. Every file (i.e. a webpage, image file, email, etc.) on your account uses up one (1) inode.
User accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes is typically due to Users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build-up, eventually pushing the account past an acceptable amount of inodes. To disable your default mailbox, login to cPanel and choose "Mail", then "Default Address", "Set Default Address", and then type in: ":fail: No such user here".
We take a zero-tolerance stance against the sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists," purchased lists, and selling of lists will be treated as spam. We may terminate the account of any User who sends out spam with or without notice.
Websites advertised via spam (F) may not be hosted on our servers. This provision includes, but is not limited to, spam sent via fax, phone, postal mail, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any User account which results in our IP space being blacklisted will be immediately suspended and/or terminated.
Jesede reserves the right to require changes or disable as necessary, any website, account, database, or other components that does not comply with our policies, or to make any such modifications in an emergency that we deem necessary at our sole discretion.
Jesede reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean-up fee or any charges incurred for blacklist removal at our sole discretion.
Websites hosted on Jesede’s servers in the U.S. are regulated by U.S. law. Accordingly, pursuant to Section 230(c) of the Communications Decency Act, Jesede’s policy is not to remove allegedly defamatory material from websites hosted on our servers unless the material has been found to be defamatory by a court, as evidenced by a court order. As a webhost, Jesede is not a publisher of User content, and we are not in a position to investigate the veracity of individual defamation claims. We rely on the legal system and the courts to determine whether or not material is indeed defamatory. In any case, in which a court order indicates that material is defamatory, libelous, or slanderous in nature, we will disable access to the material. Similarly, in any case, in which a U.S. court has placed an injunction against specified content or material being made available, we will comply and remove or disable access to the material in question.
Jesede reserves the right at all times to investigate any actual, suspected or alleged violations of this AUP. You shall reasonably cooperate with Jesede in investigating and correcting any actual or alleged breach of this AUP by yourself of any User. Jesede further reserves the right to cooperate with legal authorities and third parties in investigating any alleged violations of this AUP, including disclosing the identity of any User that Jesede believes is responsible for such violation. Jesede may implement technical mechanisms to prevent AUP violations.
Nothing in this AUP shall limit Jesede's rights and remedies at law or in equity that may be available.
Jesede is under no duty to monitor users’ activities, and Jesede disclaims any responsibility for any User’s misuse of the Services. Jesede has no responsibility for any User or other third-party material, or information created, stored, maintained, transmitted, or accessible on or through the Services, and is not obligated to monitor or exercise any editorial control over such material. In the event that Jesede becomes aware that any such material violates this AUP and/or exposes Jesede to civil or criminal liability, Jesede may, but is not required to, block access to such material. Unless otherwise stated in this AUP, Jesede disclaims any obligation to any person who has not entered into an agreement with Jesede for use of the Services.
Your Services may be terminated with or without notice upon any violation of this AUP. If applicable, violations will be reported to the appropriate law enforcement agency.
A failure to respond to an email from our abuse department within forty-eight (48) hours, or as otherwise specified in the email, may result in the suspension or termination of your Services. All abuse issues must be dealt with via trouble ticket/email and will receive a response within forty-eight (48) hours.
If you feel you have discovered a violation of our AUP please report it to: firstname.lastname@example.org
Last updated: January 01, 2022
Jesede (Pty) Ltd (“Jesede”) respects copyright owners and subscribes to the Digital Millennium Copyright Act ("DMCA").
If you ("Complainant") believe that your work has been copied in a way that constitutes copyright infringement by a customer receiving web hosting services from Jesede, please email email@example.com with the following information, pursuant to the DMCA, 17 U.S.C. § 512(c)(3):
Upon receipt of notification of claimed copyright infringement, Jesede will follow the procedures outlined in the DMCA.
If Jesede is notified of a credible claim of copyright infringement, or otherwise becomes aware of facts and circumstances from which infringement is apparent, it will respond expeditiously by removing, or disabling access to, the material that is potentially infringing, pursuant to the DMCA.
If you receive a DMCA notification and believe, upon good faith, that the content was removed or disabled in error, you may provide a counter-notice by notifying us in writing at the designated agent address above, or by emailing firstname.lastname@example.org, and providing the following information:
Upon receipt of a counter-notice, Jesede shall promptly forward a copy to the Complainant and inform the Complainant that it will replace the removed material or cease disabling access to it in ten (10) business days.
Jesede may replace the removed material and cease disabling access to it in not less than ten (10) business days and no more than fourteen (14), business days following receipt of the counter-notice unless Jesede first receives notice from Complainant that it has filed an action seeking a court order to restrain the Jesede customer from engaging in infringing activity relating to the material on Jesede’s web hosting site.
Please note and understand before submitting a counter-notice: Under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability.
Under appropriate circumstances, Jesede may, in its discretion, terminate the accounts of customers who are repeat infringers.
It is Jesede’s policy to accommodate and not interfere with standard technical measures, for example:
Last updated: January 01, 2022
Last updated: January 01, 2022
The headings herein are for convenience only and are not part of this Agreement.
Unless otherwise provided, you agree that until and unless you notify Jesede of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.
Listed fees for the Services do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority. Any applicable taxes will be added to Jesede's invoice as a separate charge to be paid by you. All fees are non-refundable when paid unless otherwise stated.
It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. Jesede may report any such misuse or fraudulent use, as determined in Jesede's sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.
You have ninety (90) days to dispute any charge or payment processed by Jesede. If you have any questions concerning a charge on your account, our billing department directly for assistance.
If any provision or portion of any provision of this Agreement is found to be illegal, invalid or unenforceable by a court of competent jurisdiction, the remaining provisions or portions (unless otherwise specified) thereof shall remain in full force and effect.